For you, the client, a remote support contract means improved service and support in a variety of ways. The most obvious of these are response time and monetary savings, since it allows us to help you with many different types of problems without the cost and delay of travel time.
For the same reason, remote support allows us to take care of many software-related problems promptly, rather than the typically greater delays that come with an onsite visit.
Likewise, many of your problems can be resolved in the most timely fashion, meaning that you’ll experience less down-time, improving both your user experience and work- flow.
Why does it matter?
Your computers are critical to your workflow, and technology is great when it works like it’s supposed to, but problems can and do arise. For example, one user suddenly can’t print, or another user suddenly can’t use their most important software.
Sometimes you may have a computer problem that’s a “small” item but still a big nuisance, and there can be times when something is more seriously wrong, and you’d like to have it resolved as quickly as possible.